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Support

We're here to help you succeed with the Equinor Design System. Whether you're a developer, designer, QA professional, or part of a non-IT team, our support team is ready to assist you with guidance, onboarding, troubleshooting, and everything in between.

How to Get Help​

When you have questions or need guidance, please reach out to our EDS core team through any of these channels:

  • Slack: #eds-design-system (internal Equinor)
  • Teams: EDS Core Team (internal Equinor)
  • Email: fg_eds@equinor.com (internal Equinor)
  • Viva Engage: EDS Community (internal Equinor)

We aim to respond promptly and ensure you have the support you need.

Community Support​

We provide several ways for you to connect with other EDS users and our team:

  • Internal Channels — Join our channels to connect with fellow users and our dedicated core team who are eager to help
  • Business Hours Support — Our team is available during regular office hours to provide timely assistance and guidance
  • Documentation — Access comprehensive guides for all components and patterns, written with clarity and practical examples

Common Questions and Quick Help​

We understand that getting started with any new system can raise questions. Here are some common areas where we're ready to support you:

  • Installation Issues — Get help with npm package installation, dependency conflicts, TypeScript configuration, and build setup problems
  • Component Usage — Explore our Storybook examples and detailed documentation to see components in action with real-world scenarios
  • Best Practices — Review our established patterns and proven approaches before building custom solutions

If you can't find what you need in our resources, please contact us directly using the channels above.

Report Issues and Request Features​

Found a bug or have an idea for improvement? We'd love to hear from you:

  • GitHub users: Create an issue or feature request using the appropriate template
  • Non-GitHub users: Share your feedback through email, Teams, or Slack, or add examples to our EDS Figma file

Contributing and Feedback​

We welcome your feedback and contributions wholeheartedly. Your input helps us build a better design system that serves everyone's needs effectively.

If you'd like to contribute directly to the design system, please see our contribution guide for detailed information on how to get started. You can also reach out to our team directly to discuss your ideas and how you can contribute.

Thank you for being part of our design system community. We look forward to supporting you and working together to create exceptional user experiences.